The path to impact is rarely straightforward.

No two products, challenges, or teams are the same.

8 years in product management and customer engagement, one constant has been process

  • Dive Deep to Understand the root of the problem

  • Communicate to Align cross-functional teams toward solutions

  • Lead with Heart to deliver meaningful change

This methodology of collaborative product management and customer engagement has helped me forge the path to businesses impact.

Here’s what that looks like in action.

Highlighted Stories

Thought Leadership During a Pandemic

In the early days of the COVID-19 pandemic, I led an initiative to support over 200 major U.S. hospitals. By identifying urgent needs and coordinating expert-driven resources, we quickly rolled out best practices for healthcare scheduling and timekeeping. This positioned my company as a trusted thought leader during a national crisis.

Listening to Customers Systemically

Amid post-acquisition churn and customer loss, I led a company-wide initiative to rebuild trust through structured listening. I didn’t just improve feedback—we embedded customer voice holistically into our roadmapping process. Within one quarter, we captured 300+ ideas and achieved 99% customer retention over the following year.

Release Management, Reimagined

When adoption of vital customer upgrades slowed, I restructured our release process around clarity and consistency. By limiting cadence, adding show-not-tell videos, and inviting feedback, we transformed releases from technical chores into moments of value—earning praise from customers and renewing alignment from internal teams.

Back to Basics: Program Management

When releases were unplanned, priorities unclear, and internal teams disconnected, I introduced program structure without sacrificing speed—triaging requests, forecasting sprints, and building in flexibility for emergencies. The result? Predictable releases, faster support, and a team finally in sync.